Our commitment to you

At Playra ("we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit playratech.com or make a purchase from us.

By using our site, you agree to the collection and use of information in accordance with this policy. We will never sell your personal data to third parties.

Information we collect

We collect information you provide when you place an order, create an account, contact us, sign up for emails, or leave a review — including name, email, shipping address, and payment information.

We also automatically collect device info, pages visited, IP address, browser type, and cookies when you visit our site.

How we use your information

We use your information to process and fulfill orders, send shipping updates, respond to support requests, send marketing emails (opt-in only), improve our site, and detect fraud. Nothing beyond this without your consent.

Who we share your information with

We never sell your data. We share only with trusted providers who help us operate — Shopify (order processing), payment processors, shipping carriers, email platforms, and analytics tools. All are required to handle your data securely.

Cookies

We use essential cookies (for cart and checkout), analytics cookies (to understand site behavior), and marketing cookies (for relevant ads on platforms like TikTok and Instagram). You can disable cookies in your browser settings at any time.

Your rights

You have the right to access, correct, delete, or export your personal data at any time. To exercise these rights email support@playratech.com. We respond within 30 days.

California residents (CCPA)

California residents have additional rights under the CCPA including the right to know what data we collect, delete your data, and opt out of data sales. We do not sell personal information. Contact support@playratech.com to exercise your rights.

Changes to this policy

We may update this policy from time to time. Changes take effect immediately upon posting. Continued use of our site constitutes acceptance of the updated policy.